Customer Help

We know you’re excited to receive your new toy! After allowing for our initial order processing time, standard shipping usually taking 5-7 business days to arrive, and expedited shipping taking 1-3 business days depending on your choice at checkout. This applies for the lower 48 contiguous States in the US only.

To create an account, simply click on the “My Account” link at the top of the page and create your account.

Once you have created your account, you will see on the left-hand side a link for “Addresses” where you can change both your Billing Address and your Shipping Address. Be sure to save your changes by clicking the green “Save address” button at the bottom of the page.

Once your order is processed and marked as shipped from our third-party fulfillment center, you will receive an email from Customer Service containing the tracking information by the end of the business day. You can also contact our Customer Service team for the shipment information.

The only way for us to retain your credit card on file is if you add your credit card as a Payment Method in your account. You can do so in your account by clicking the link on the left-hand side entitled “Payment Methods”. If you add a payment method, remember to click the green “Save” button at the bottom of the page before moving away from the page.

If you do not want your credit card information retained, then do not add your card information into your account. Just be aware that every new purchase will require you to enter your credit card information each time when ordering.

Choose which option is best for you.

No, we do not charge sales tax as we are not the government’s agent for collecting sales taxes since it would take one full-time employee to monitor and process all of the different taxes throughout the world.

Unless the governments of the world offer to pay for that individual’s salary, we will not be collecting a sales tax.

We ship worldwide. Please see our Shipping Info page under International Shipping at the bottom of the page where we outline a special procedure for handling international shipments. The procedure will outline how to purchase from us, pay for your order and the shipping fees. There is even a simple example of an email to send to us.

Typically, all of your items will arrive in one package unless there is a backorder on any items. Then you may receive multiple packages depending on when those backorder(s) are filled.